Problem with sending mail and changin preferences. - Page 2

killedkenny · 6 Aug 2003, 10:33 AM

I have tried using secure server (https) and I am accepting cookies I even added FM as trusted site with special accept all cookies settings - still can't send mails....

aussieboykie · 6 Aug 2003, 11:09 AM

Kenny

You said earlier that everything works OK on the server. That implies a problem on your specific client or in the way your client interacts with the server. Have you tried this on any other client machine? That might help to narrow things down.

You also said earlier that there is no firewall installed. Is that no firewall on the client? no firewall on the server? no firewall on either? Even if no 3rd party firewall (e.g. ZoneAlarm, Norton Personal Firewall, etc.) is in play it's possible that Windows Internet Connection Firewall has been activated on your client. Check the Advanced tab on your Local Area Connection Properties to see if the "Protect my computer" check box is ticked.

Regards, AB

killedkenny · 6 Aug 2003, 11:56 AM

Yes I would think that the problem is with my station or with connection from my comp to the server. I'm using win2000 so I don't think there's a windoes internet connection firewall in the system.

I'm lost for ideas here - hope you can help me out....

Cheers
Kenny

aussieboykie · 6 Aug 2003, 12:20 PM

Kenny

A thought... Since you were able to send and receive using a browser on the server, have a look at the server's browser settings, specifically to see if a proxy server has been configured. If so, you should be able to use the same proxy settings on your client.

Regards, AB

P.S. While you are at it, you might do a search for socks.cfg on the server. It's possible that the server is using socks to get to external sites.

Regards, AB

killedkenny · 6 Aug 2003, 01:31 PM

No proxy configured on the server. and no socks file either...

Any thoughts???

Thx!!!!!!!!!!!

aussieboykie · 6 Aug 2003, 01:45 PM

Have you tried one of the other client PCs to see if it is a general client problem or specific to your client?

Regards, AB

killedkenny · 6 Aug 2003, 02:16 PM

Unfortunately I cannot get to try the other stations to see if it is a general problem. But I think that it may just be my station that is the problem because no one else ever had problems.

aussieboykie · 6 Aug 2003, 02:43 PM

Quote:

Originally posted by killedkenny
Unfortunately I cannot get to try the other stations to see if it is a general problem. But I think that it may just be my station that is the problem because no one else ever had problems.

Perhaps the others haven't had problems because they have never tried doing the same things as you have. If they have, and were successful, then you have a clear cut case to call your support desk. All you need is a good reason to justify why access to FastMail from the office is business critical!

Regards, AB

killedkenny · 7 Aug 2003, 12:01 PM

You are right - the problem is that we don't have a support desk. So whatever the problem is I have to work it out my self and hopefully with the assistance of all the smart guys in this forum...

akorvemaker · 7 Aug 2003, 01:58 PM

A few thoughts:

Perhaps try deleting any cookies related to FastMail/MessagingEngine and try again. It shouldn't make a difference, but it may help.

What actions can you do in the web interface? Are you able to move messages from folder to folder? Are you able to change anything in the Options screen? Are you able to alter your rules (try creating a useless rule, clicking done, and later deleting it)? These things may help narrow down the problem

Is there anything in your hosts file? On older versions of Windows it is located in the Windows directory.

For people more familiar with FastCheck: does this section of killedkenny's FastTest results have any bearing on this problem?

Quote:

Failed 21
Failed 22
Failed 23
Failed 70
Failed 443

killedkenny · 8 Aug 2003, 01:24 PM

Didn't help to delete cookies.

In the web interface I can receive and read messages. I can't move messages, change rules or change anything else in the options screen.

My hosts file says: "127.0.0.1 localhost"

I got to try one of the "non server" stations here yesterday and I had the same problem with that one. So I guess the problem is between the stations and the server machine.

Thx loads for all your efforts guys. Pls keep the suggestions coming.

killedkenny · 8 Aug 2003, 02:13 PM

OK I have now found a solution to my problem that works. By downloading and activating HTTP-Tunnel client with socks 127.0.0.1 in port 180 I can now send mails and change preferences in Fastmail - Woohoo!!!

The problem now is that using the web through the HTTP-Tunnel is very slow since there's a limited bandwith with the use of the program. Given the fact that this worked do you guys have any suggestions to how I can make it work without the HTTP-Tunnel. I tried setting up a socks with Hummingbird but couldn't make it work.

Cheers,
Kenny

akorvemaker · 8 Aug 2003, 02:31 PM

I'm glad you got it working

Unfortunately, I have no idea where to go from here.

andy

killedkenny · 8 Aug 2003, 02:37 PM

OKI - Thx a bundle for your help.

Anyone else have any suggestions???

aussieboykie · 8 Aug 2003, 02:54 PM

Quote:

Originally posted by killedkenny
I tried setting up a socks with Hummingbird but couldn't make it work.

Kenny, make sure you have the latest version (Version 8) of Hummingbird and your socks.cfg should contain an entry like this...

Code:

SOCKD5 @=127.0.0.1:1080 0.0.0.0 0.0.0.0

assuming that your socks gateway is at IP 127.0.0.1, which seems to be the case.

Regards, AB

6 Aug 2003, 10:33 AM	#16
killedkenny Junior Member Join Date: May 2003 Posts: 23	I have tried using secure server (https) and I am accepting cookies I even added FM as trusted site with special accept all cookies settings - still can't send mails....

6 Aug 2003, 11:09 AM	#17
aussieboykie Essential Contributor Join Date: Dec 2002 Location: Sydney, Australia Posts: 475	Kenny You said earlier that everything works OK on the server. That implies a problem on your specific client or in the way your client interacts with the server. Have you tried this on any other client machine? That might help to narrow things down. You also said earlier that there is no firewall installed. Is that no firewall on the client? no firewall on the server? no firewall on either? Even if no 3rd party firewall (e.g. ZoneAlarm, Norton Personal Firewall, etc.) is in play it's possible that Windows Internet Connection Firewall has been activated on your client. Check the Advanced tab on your Local Area Connection Properties to see if the "Protect my computer" check box is ticked. Regards, AB

6 Aug 2003, 11:56 AM	#18
killedkenny Junior Member Join Date: May 2003 Posts: 23	Yes I would think that the problem is with my station or with connection from my comp to the server. I'm using win2000 so I don't think there's a windoes internet connection firewall in the system. I'm lost for ideas here - hope you can help me out.... Cheers Kenny

6 Aug 2003, 12:20 PM	#19
aussieboykie Essential Contributor Join Date: Dec 2002 Location: Sydney, Australia Posts: 475	Kenny A thought... Since you were able to send and receive using a browser on the server, have a look at the server's browser settings, specifically to see if a proxy server has been configured. If so, you should be able to use the same proxy settings on your client. Regards, AB P.S. While you are at it, you might do a search for socks.cfg on the server. It's possible that the server is using socks to get to external sites. Regards, AB

6 Aug 2003, 01:31 PM	#20
killedkenny Junior Member Join Date: May 2003 Posts: 23	No proxy configured on the server. and no socks file either... Any thoughts??? Thx!!!!!!!!!!!

6 Aug 2003, 01:45 PM	#21
aussieboykie Essential Contributor Join Date: Dec 2002 Location: Sydney, Australia Posts: 475	Have you tried one of the other client PCs to see if it is a general client problem or specific to your client? Regards, AB

6 Aug 2003, 02:16 PM	#22
killedkenny Junior Member Join Date: May 2003 Posts: 23	Unfortunately I cannot get to try the other stations to see if it is a general problem. But I think that it may just be my station that is the problem because no one else ever had problems.

7 Aug 2003, 12:01 PM	#24
killedkenny Junior Member Join Date: May 2003 Posts: 23	You are right - the problem is that we don't have a support desk. So whatever the problem is I have to work it out my self and hopefully with the assistance of all the smart guys in this forum...

8 Aug 2003, 01:24 PM	#26
killedkenny Junior Member Join Date: May 2003 Posts: 23	Didn't help to delete cookies. In the web interface I can receive and read messages. I can't move messages, change rules or change anything else in the options screen. My hosts file says: "127.0.0.1 localhost" I got to try one of the "non server" stations here yesterday and I had the same problem with that one. So I guess the problem is between the stations and the server machine. Thx loads for all your efforts guys. Pls keep the suggestions coming.

8 Aug 2003, 02:13 PM	#27
killedkenny Junior Member Join Date: May 2003 Posts: 23	OK I have now found a solution to my problem that works. By downloading and activating HTTP-Tunnel client with socks 127.0.0.1 in port 180 I can now send mails and change preferences in Fastmail - Woohoo!!! The problem now is that using the web through the HTTP-Tunnel is very slow since there's a limited bandwith with the use of the program. Given the fact that this worked do you guys have any suggestions to how I can make it work without the HTTP-Tunnel. I tried setting up a socks with Hummingbird but couldn't make it work. Cheers, Kenny

8 Aug 2003, 02:31 PM	#28
akorvemaker Master of the @ Join Date: Nov 2002 Location: Canada Posts: 1,015	I'm glad you got it working Unfortunately, I have no idea where to go from here. andy

8 Aug 2003, 02:37 PM	#29
killedkenny Junior Member Join Date: May 2003 Posts: 23	OKI - Thx a bundle for your help. Anyone else have any suggestions???